Provision of PingAM license support for 24 months
A structured breakdown of scope, eligibility requirements, submission steps, and key conditions — extracted directly from the official notice.
Sign in to unlock Bid Fit & AI Opportunity Intelligence
TenderZenith calculates a personalized qualification score against your company profile and extracts structured intelligence from tender documents with your 7-Day Pro Trial (No Credit Card Required).
Contract Description
The subject of the public contract is the provision of support for licenses of the PingAM (ForgeRock) OpenAM Enterprise Edition software product at the Subscription for Silver (5×12) level for a period of 24 months, for product codes FIP AuthN EXT and FIP AuthN INT. Part of the fulfillment is in particular the right to new versions of the product via the software manufacturer's portal, access to defect repairs, operational patches and updates, as well as the provision of manufacturer's technical support via the manufacturer's portal, e-mail and telephone lines. The subject of the contract also includes priority processing of priority cases by the technical support team of the manufacturer Ping Identity. Technical support will be provided in accordance with the manufacturer's standard terms for the Silver level, with telephone support times up to 4 hours for Severity 1, 8 hours for Severity 2 and 1 business day for Severity 3. Place of performance: Praha Contract type: Služby Procedure regime: otevřené řízení Awarded to: O2 Czech Republic a.s. Awarded contract value: 4,536,435.00 CZK