Framework agreement for the supply, installation, configuration and maintenance of registration columns for patients, including accessories
A structured breakdown of scope, eligibility requirements, submission steps, and key conditions — extracted directly from the official notice.
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Contract Description
The assignment concerns a competition procedure with negotiation for the conclusion of a framework agreement for the supply, installation, configuration and maintenance of registration columns for patients, including accessories. UZ Ghent wishes to purchase registration columns for the various reception points of the hospital. All patients must register via these pillars, whether for a planned admission, a consultation, an examination or a treatment. The kiosks must provide patients with a self-service function for confirming arrival at the hospital or for referral to reception staff. Up to 4,000 unique patients register every day via the registration kiosks located throughout the campus. In the morning there is a peak flow of up to 500 registrations per hour, spread over the various reception points on campus where 1 or more registration columns are available, depending on the patient flow. There are 8 registration columns centrally located in the central entrance building. The other decentralized registration columns are located throughout the various buildings on campus. The aim of this infrastructure is to improve patient services by, on the one hand, shortening the turnaround time when additional data registration is not required, and providing patients with a personalized registration experience, or on the other hand, referring the patient to an employee for personal contact, with the issuance of a queue number. The order includes: • Delivery of 20 registration columns, including the replacement of 15 existing columns; • The registration columns must have an integrated eID reader, barcode scanner, ticket printer and a large touchscreen; • Installation and configuration at various locations within the hospital; • Integration with existing software such as xKiosk from Zorgi and the eSirius queuing system from ESII; • A maintenance contract for the entire lifespan of the columns