Basic information technology and services
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Description & Project Overview
Basic information technology and services The procurement unit requests an offer for the following basic information technology service package: • Service Desk and end-user support, including local support at the Customer's locations • Microsoft services • Device management (workstations, tablets, mobiles, AV devices) • Related services as an option The acquisition does not include communication networks (WAN network and switches, firewall, internet) The supplier must offer a complete package. Partial offers are not accepted. Alternative offers will not be accepted, unless an alternative has been specifically requested in the request for offers. More detailed information and tender requirements for the entity in question can be found in appendix 1 of the request for tenders, which states the minimum and quality requirements for the services offered. The procurement has not been divided into parts, because the object of the procurement is a technically and functionally unified ICT service entity, the division of which into parts is not in the interest of the Procurement Unit due to the risks and cost effects related to the operational reliability and overall responsibility of the services. In the procurement, the Procurement Act (1397/2016) is observed. The procedure is an open procedure exceeding the EU threshold. The procurement announcement has been published