Hiring a company to develop engineering and standardize processes and automation

REQUEST FOR EXPRESSION OF INTEREST Consulting Services for the Reengineering and Standardization of INEFOP's Main Processes and Procedures CONSULTING SERVICES – QUALITY AND COST-BASED SELECTION (QCBS) 2.2.14./C-2.2.14/COMP.2/CS/INEFOP-2026 The Government of Angola, through the Ministry of Public Administration, Labor and Social Security (MAPTSS), via the National Institute of Employment and Vocational Training (INEFOP) and with the support of the World Bank, received funding of US$250 million for the implementation of the Angola Youth Employment and Opportunities Project (AYEOP/JOVEM+, P505158), approved by the World Bank Board of Directors on March 20, 2025, and intends to apply part of this funding to the contracting of consultancy services for the reengineering and standardization of INEFOP's main processes and procedures . This consultancy aims to hire a specialized company or consortium to diagnose, redesign, standardize, and validate 18 mission, management, and support processes, based on quality management standards. These include processes for financial management, asset management, human resources management, customer service and service center management, information technology (IT), communication, and document management and archiving, as well as capacity building and an institutional adoption plan. The consultancy is expected to be completed within nine (9) months from the start date of services, which is considered to be the time required to complete these tasks. The terms of reference can be obtained at the email address indicated below. The Employment and Opportunities Project for Young People in Angola (AYEOP/JOVEM+) hereby invite eligible companies ("Consultants") to express their interest in providing the Services. Interested consultants should provide information demonstrating that they possess the required qualifications and relevant experience to perform the services, submitting their expressions of interest, certificates/diplomas and other supporting documents deemed necessary for the application. The consultant must possess the following qualifications: a . A minimum of 5 years of experience and three completed projects of a comparable nature. The experience must demonstrate, collectively, process reengineering, institutional modernization, procedures, and quality management, with at least two projects in public institutions or service delivery networks of comparable size. At least one project must include the application of quality