The consultant’s duties and responsibilities will include but not necessarily be limited to the following (Details are specified in the TOR) (a) Receiver user complaints about telecom services through inbound calls and emails. (b) Insight capture in CRM from Complaint box of BTRC web site (c) Escalate complaints from BTRC Web Box and Call Center to respective MNOs’ through CRM. (d) Customer query, services and complaints management. (e) Social media and Website Chat Bot integration to redir
A structured breakdown of scope, eligibility requirements, submission steps, and key conditions — extracted directly from the official notice.
Sign in to unlock Bid Fit & AI Opportunity Intelligence
TenderZenith calculates a personalized qualification score against your company profile and extracts structured intelligence from tender documents with your 7-Day Pro Trial (No Credit Card Required).
Contract Description
Official Contract Award: The consultant’s duties and responsibilities will include but not necessarily be limited to the following (Details are specified in the TOR) (a) Receiver user complaints about telecom services through inbound calls and emails. (b) Insight capture in CRM from Complaint box of BTRC web site (c) Escalate complaints from BTRC Web Box and Call Center to respective MNOs’ through CRM. (d) Customer query, services and complaints management. (e) Social media and Website Chat Bot integration to redirect complaints to BTRC Complain Box. (f) IVR based Smart link for customers to register complaints through IVR and Complain Management box. (g) 24/7 Service Hour (Per Day):- Government Holidays- 63 Hours(08 Seat) & General day-78 Hours(10 Seats). (h) Delivery of report on a daily, weekly, monthly, Quarterly & yearly basis as per the requirements and prescribed formats of BTRC. The formats may be changed from time to time.. Awarded Contractor: Genex Infosys Limited. Contract Value: 7768950.0 BDT. Invitation/Proposal Ref: 14.32.0000.600.07.002.21.212; Date:-27/10/2021. Package No: Firm for Inbound Call Center Service for BTRC. Ministry: Ministry of Post, Telecommunications & Information Technology. Agency: Bangladesh Telecommunication Regulatory Commission (BTRC). Procuring Entity: Director, Systems & Services Division (BTRC). Procurement Method: NCT. Source of Funds: Own Funds Own Funds.