Appointment and video conferencing system as ready-made software, mikkeli city

National contract notice: Appointment and video conferencing system as ready-made software, mikkeli city
The object of the procurement is an appointment and video conferencing system (later also "System") for use by the customer services of the city of Mikkeli.
The procured System must enable the management of customer service appointments of Mikkeli employment services and customer meetings as a video conference through a single system.
The goal is to acquire a ready-to-use SaaS solution that is easy to use, meets the requirements of data protection and other legislation, and can be implemented quickly. In the procurement, the goal is a comprehensive appointment booking and video conferencing system as a ready-made solution that offers ready-made functions for managing appointments and implementing video conferences. Ready-made solution refers to a ready-made main product that can be configured for the Customer's use without the acquisition being the development of a completely customized system.
In the first phase, the system will be used by the employment services of the city of Mikkeli. Later, the city of Mikkeli should have the opportunity to expand the use of the System to other units.
The procurement seeks one (1) supplier with overall responsibility to deliver the System as a SaaS service. The overall service must include the necessary user interfaces, programs, stock software, licenses and maintenance support services in accordance with the tender request and its appendices.
The contract period is estimated to start in November 2026 and the contract is valid until further notice.