Procurement of the Business Process Automation Systems for the YES Platform (Design, Supply and Installation) for Yerevan Municipality

Specific Procurement Notice – Request for Proposals without Prequalification Request for Proposal Information Systems (Design, Supply and Installation) (Without Prequalification) Purchaser: Yerevan Municipality of the Republic of Armenia and the Office of the Prime Minister of the Republic of Armenia Project: Fourth Public Sector Modernization Project (PSMP4) Contract title: Procurement of the Business Process Automation Systems for the YES Platform (Design, Supply and Installation) for Yerevan Municipality Country: Republic of Armenia Loan No.: 9338-AM RFP No: PSMP4-GO-RFP-2.3.2 Issued on: October 29, 2026 1. The Republic of Armenia has received financing from the World Bank toward the cost of the Fourth Public Sector Modernization Project (PSMP4) and intends to apply part of the proceeds toward payments under the contract of the Procurement of the Procurement of the Business Process Automation Systems for the YES Platform (Design, Supply and Installation) for Yerevan Municipality. 2. The Office of the Prime Minister of the Republic of Armenia now invites sealed Proposals from eligible Proposers for supply/development, installation, customization, testing and technical support of the New Custom Software Solution (CSW): “Procurement of the of Business Process Automation Systems for the YES Platform (Design, Supply and Installation)”. The development of the “YES” Electronic Management System aims to create a centralized digital environment to ensure efficient, transparent, and user-centric delivery of municipal services, thereby enhancing the quality of Yerevan city governance and increasing citizens’ engagement. Automation of processes will improve and expedite the entire interaction procedure with the user. The primary objective of the platform is to ensure the centralized collection of monetary obligations owed to the community and the facilitation of their convenient settlement. 3. The procurement process will be conducted through international competitive procurement using Request for Proposals (RFP) as specified in the World Bank’s “Procurement Regulations for IPF Borrowers” dated November 2020 (“Procurement Regulations”), and is open to all eligible Proposers as defined in the Procurement Regulations. 4. Proposals will be evaluated in accordance with the evaluation process set out in the bidding documents. The following weightings shall apply for Rated Criteria: Proposal technical factors: 40% and for Proposal cost: 60 %. 5. Interested eligible Propo