The organization and management of a multilingual call center that is available 24/7.
TenderZenith matches this tender's eligibility criteria against your company profile to calculate a deterministic qualification score and identify potential disqualifiers.
A structured breakdown of scope, eligibility requirements, submission steps, and key conditions — extracted directly from the official notice.
Sign in to unlock Bid Fit & AI Opportunity Intelligence
TenderZenith calculates a personalized qualification score against your company profile and extracts structured intelligence from tender documents with your 7-Day Pro Trial (No Credit Card Required).
Description & Project Overview
This call center must, with the help of telephone operators, refer callers according to an established protocol. This includes in particular: o Orientating and registering the details of patients who go to the medical waiting posts; o Entering patient data during home visits and organizing the journeys of the doctors on duty as best as possible, optimizing their movements, limiting the waiting time for patients and taking into account any language preferences; o Contribute to the improvement of the Brussels On-call Service through the call center. The call center devra, avec des standardistes, oriente les appelants selon un protocole établi. This is a consistent note: o The orientation and encoder of the patients used for the medical examination; o A encoder for patients' visits and domicile visits and an organizer for the patient's care processes and optimization of the patient's placement throughout the entire process of patient attentiveness and preparation of the language design possible; o A participant in the collaboration between the Bruxelles Garde service and the Call Center prism.