Software application for the digital management of permits and applications relating to the use of the public domain and events

Object of these services This contract concerns the supply, implementation, configuration, training, maintenance and support of a software application for the digital management of applications and permits relating to the use of the public domain and event management. The software is offered as a Software-as-a-Service (SaaS) solution and includes at least hosting, maintenance, updates, implementation follow-up, monitoring, enforcement and reporting for the entire term of the agreement. The contracting authority wants one integrated solution that supports both the processes for taking over the public domain and event management. The solution must be sufficiently flexible and configurable to support future changes to legislation, regulations, work processes and additional permit types. The assignment includes at least: - the delivery, implementation and configuration of the software application; - guidance during the implementation and commissioning of the software application; - the migration of existing data, insofar as this is required in the context of the assignment; - the training of administrators, file handlers and end users; - maintenance, hosting, functional and technical updates and support during the entire term of the agreement; - the realization, configuration and maintenance of the necessary links with external applications, including at least GIPOD, FOCUS and the other integrations mentioned in these specifications; - the provision of a test environment during the implementation phase; - support during the transition to production and aftercare after commissioning. Objective of the assignment The solution must: - improve services to citizens, businesses and other applicants; - make the administrative processing of applications more efficient; - the digital data exchange between all parties involved