Recruitment of a firm to digitize the Public Service quality barometer

NOTICE FOR EXPRESSION OF INTEREST N° CI-PADCI-553189-CS-CQS FOR THE RECRUITMENT OF A FIRM FOR THE DIGITALIZATION OF NATIONAL PUBLIC SERVICE QUALITY BAROMETER CONTEXT AND JUSTIFICATION As part of the implementation of the Digital Acceleration Project in Côte d'Ivoire (PADCI), financed by the World Bank, the Ministry of Digital Transition and Technological Innovation (MTNIT) is launching this Notice for expression of interest with a view to recruiting a firm for the digitalization of the National Public Service Quality Barometer. The National Public Service Quality Barometer, set up by the Public Service Observatory (OSEP), makes it possible to collect citizens' assessment of public services in a structured manner and to produce the National Public Service Quality Index. In 2024 and 2025, OSEP, in collaboration with ANSTAT, ENSEA and an external firm, conducted a first national survey which made it possible to fill out the Barometer in an essentially manual manner. However, current processes limit the speed of data collection and processing, the dissemination of results and their use in real time. The mission aims to evolve the Barometer into a fully digital, even intelligent, tool in order to strengthen the regularity of national and sectoral surveys, improve the availability and use of data for public decision-making and contribute to monitoring the PADCI results framework. 1. MISSION OBJECTIVE The general objective is to provide Côte d'Ivoire with an intelligent and reliable digital barometer, capable of quickly describing the data collected, processed and analyzed in order to accelerate the decision-making of the Government and other stakeholders in favor of the continuous and sustainable improvement of the quality of public service. The mission will notably have to improve the accessibility of the Barometer, digitize the collection and processing processes.