Poland – System and support services – Providing third-line support and development services for the SOFTLAB ERP System
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Description & Project Overview
1. The subject of the order is: 1) within the scope of the basic order: a) 1) provision of the third line of support for the System. By providing the third line of support for the System, the Ordering Party understands the provision of selected maintenance services, in accordance with the requirements set out in point. II OPZ, hereinafter referred to as System Maintenance. System Maintenance Services for a period of 36 months, with detailed dates indicated in Chapter IV of the OPZ, b) provision of the System Development Service in a number not exceeding 8,000 Man-hours, in accordance with the requirements contained in Chapter III of the OPZ, c) delivery of 11 pieces
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