Framework agreement for purchase and support of network and security components and related services

The object of the assignment concerns the conclusion of a framework agreement for the supply of hardware, software, maintenance and support contracts, as well as associated services within the domain of network and security infrastructure. The assignment includes further support of the existing environment as well as the implementation of projects, advice, third-line support and managed cybersecurity services, aimed at detection and response. This scope includes one-off implementation, recurring contract and service management, an MXDR/SOC basic subscription per customer, variable costs per endpoint, onboarding of additional telemetry sources, 24/7 on-call service, semi-annual health checks, annual roadmap reviews and transition-out support. The assignment includes three functionally related parts: • Purchase of hardware and software and conclusion of maintenance and support contracts; • Services related to ICT network and security infrastructure, including advice, project implementation, support, health checks and management support; • Managed services for cybersecurity: threat detection and incident response, including monitoring, analysis, reporting, escalation and incident handling support. Place of provision of services: - For the contracting authority: Appendix – E: Locations in the province of Limburg - For the possible participating entities: Flemish territory (Belgium).