Customer management and customer service system for use by Helsingin Asumisoikes Oy
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Description & Project Overview
Customer management and customer service system for use by Helsingin Asumisoikes Oy Helsingin Asumisoikes Oy (hereinafter referred to as "Haso", "customer" or "procurement unit") invites suppliers (hereinafter referred to as "candidates") to submit their application for participation in the competitive negotiation procedure in accordance with the Procurement Act in accordance with the procurement notice and its appendices. SUMMARY OF THE PRELIMINARY DESCRIPTION OF THE PROCUREMENT The object of the acquisition is a new customer management and customer service system for use by Helsingin Asumisoikes Oy. The purpose of the system is to support and enhance Haso's overall customer management process, from sales and rental to customer service during occupancy, as well as handling service requests, contacts and partner network tasks. The new solution aims for a more transparent, measurable and efficient operating model than the current one, as well as replacing the current service request processing system. The procured system must serve Haso's internal users, residents, applicants, right-of-occupancy holders and external service partners. With the help of the system, e.g. customer service, housing, sales, defect reports, complaints, room reservations are processed