Purchase, implementation and maintenance of a scheduling tool for managing availability and scheduling calls

VDAB wants a VDAB planning tool that supports intermediaries, customers and partners. The planning tool offers at least support for: ● Availability management (allocations), so that capacity can be planned and deployed in a flexible and efficient manner. ● Correct and up-to-date information about the booking options, taking into account allocations, closing days, existing agenda items, booking rules, etc. ● Simple and efficient scheduling of conversations (bookings), both by internal VDAB employees and by customers and partners, depending on the service involved. ● Management and follow-up of scheduled calls (bookings), including changes and cancellations. ● Integration with agendas and other relevant VDAB systems, so that information does not have to be managed unnecessarily twice. ● Reporting on allocations, booking options, bookings and waiting lists, both to support operational operations and for follow-up and management by management. The aim is to support 2,000+ daily users of the planning tool as sustainably as possible by integrating a new high-performance planning tool in order to plan the 280,000+ annual internal and external appointments with a conversation as efficiently as possible. For a more detailed description of the subject of the assignment, please refer to Appendix D (Description of the assignment) to these selection guidelines.