Identity Governance Administration (IGA) & Privileged Access Management (PAM) Solutions and Services

Suppliers are invited by the State of Queensland (acting through the Department of Transport and Main Roads (TMR) – the Customer) to submit Offers for either one or both Identity Governance and Administration (IGA) Solution and / or Privileged Access Management (PAM) Solution and associated maintenance and support Services as further specified in this Invitation to Offer (ITO) TMRICT26098. Suppliers may submit an Offer for: (a) an IGA Solution, maintenance and support Services only; or (b) a PAM Solution, maintenance and support Services only; or (c) both an IGA Solution and PAM Solution, with maintenance and support Services for both/each; or (d) a single Solution that meets the Requirements for both IGA and PAM, with maintenance and support Services. All technology types will be considered (that is, Suppliers are not limited to submitting Offers for As a Service based solutions only), as well as alternative and innovative solutions which meet the Customer’s objectives and Requirements. The Requirements are set out in the Invitation Documents and include the following in-scope Products and Services: (a) IGA Solution and Services: a solution to satisfy the identity governance and administration Requirements including: (i) all applicable product components such as Licensed Software including modules, connectors, agents and related third party software (if any); and/or (ii) all applicable hosted components such as Software-as-a-Service (SaaS) / Platform as a Service (PaaS) including modules, connectors and agents (if any); and (iii) associated ongoing maintenance and support Services such as monitoring, maintenance, provision of updates, patches, new releases, remedial response and rectification, and provision of user documentation and continuous improvement; and/or (b) PAM Solution and Services: a solution to satisfy the privileged access management Requirements, including: (i) all applicable product components such as Licensed Software including modules, connectors, agents and related third party software; and Hardware or on-premise installed components (if any); and/or (ii) all applicable hosted components such as Software-as-a-Service (SaaS) / Platform as a Service (PaaS) including modules, connectors and agents (if any); and (iii) associated ongoing maintenance and support Services such as monitoring, maintenance, provision of updates, patches, new releases, remedial response and rectification, and provision of user documentation and continuous improvement. The following is out of scope: (a) configuration and customisation of the offered Solutions; (b) provision of integration services (other than supply of out-of-the-box connectors); (c) implementation services (including transition-in and transition-out services); and (d) end user help desk support (Level 1 Support Services) for the Customer’s end users – this will be managed by the Customer. Any contract formed subsequent to this Invitation must be governed by the QITC Framework, Comprehensive Contract Conditions - ICT Products and Services, and the Draft Contract issued with the Invitation Documents. Please submit all enquiries or clarifications directly through Vendor Panel.