[Award] Utilities Contact Center

Contract Award Notice: Utilities Contact Center Awarded Vendor: Global Technology Solutions, Inc Notice of Request for Proposal Notice is hereby given that sealed proposals will be received electronically before 3:00 p.m. CDT on Wednesday, October 22, 2025, for modernization of the existing call center platform, as requested by the City of Cedar Rapids Utilities Department . The City will only accept proposals submitted through the City’s Online E-Procurement portal system (Euna Procurement, powered by IonWave). Email, fax or hard copy Submittals are not acceptable. Suppliers are solely responsible for correctly submitting their response into the electronic system (Euna Procurement, powered by IonWave). The City bears no responsibility for delays or errors in submittal of response by the Supplier. Proposals will be opened on Wednesday, October 22, 2025, at 3:00 p.m. CDT (our clock). Proposals will be evaluated promptly after opening. After an award is made, a proposal summary will be sent to all companies who submitted a proposal. Proposal results will not be given over the telephone or prior to award. Proposals may be withdrawn any time prior to the scheduled closing time for receipt of proposals; no proposal may be modified or withdrawn for a period of sixty (60) calendar days thereafter.