Zajištění provozu a rozvoje ICT Zajištění provozu a rozvoje ICT

Zajištění provozu a rozvoje ICT Zajištění provozu a rozvoje ICT
The subject of the procurement procedure is the selection of the most suitable offer of the participant with whom the contract for the provision of ICT management will be concluded. The subject of the public contract is the comprehensive provision of the operation and development of the contracting authoritys ICT (hereinafter referred to as ICT management) to the extent specified in more detail in this procurement documentation. The complete provision of ICT management of the contracting authority and the provision of other services in connection with the provision of ICT management includes: 1. the provision of services according to Appendix No. 2a of this tender documentation in the SLAs listed in this appendix, 2. the provision of the HelpDesk service and its installation and migration or filling of the existing data of the configuration database, HelpDesk must meet the parameters listed in Appendix No. 2b of the tender documentation, 3. permanent updating of operational and security documentation and the implementation of tools and methodologies that support the ICT management process model and SLA evaluation (including provision of monthly transmission of SLA performance measurement results), 4. consulting and project activities in connection with ICT management 5. cyber security 6. Microsoft 365 management Details of performance are determined by the clients terms and conditions.