Further development and continued operation of customer online service (KOS) framework and microservices
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Contract Description
Operation and further development of customer online service platform DIJ. The provider assumes responsibility for the specification and implementation of the requirements including the implementation process with tests, acceptance and activation. Further tasks include working on adjustments to the ISDS analysis/ISDS concept and handling the necessary implementation tasks. It is important to ensure software maintenance, further development, maintenance, support with the corresponding service level agreement (SLA) and continuous documentation. As part of this tender, Digital Management is procuring a service provider in lot 1 who provides the following services: Framework: One (1) partner for operation (without infrastructure operation) and further development of the customer online service platform DIJ Further development, maintenance & support KJA-FS Ensuring the defined governance of the KOS framework The framework contract comes with a basic service 1 of 5 years, an extension option 1 (OP1) of 2 years, a second extension option 2 (OP2) of 1 year and a third extension option 3 (OP3) of 1 year.