311 After-Hours Services
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Description & Project Overview
BIDDING OPPORTUNITY The City of Mississauga uses a hybrid service-delivery model for 311 contact centre and after-hours tier 1 and tier 2 support, as well as operational hours tier 2 support. The 311 Citizen Contact Centre provides City-operated service during established hours, while a third-party vendor provides coverage outside those hours and supports designated after-hours and dispatch processes. Beginning in 2027, the City plans to expand the hours delivered internally by 311. A third-party vendor will continue to be required for the remaining after-hours service windows and to provide additional support during severe weather, emergencies, major events, service disruptions, and other periods of increased demand. To bid on this opportunity, please visit the City's EUNA Procurement portal: Portal — Open Opportunities - City of Mississauga If you have any questions, please contact Victoria Mirlocca ( victoria.mirlocca@mississauga.ca )