Acquisition of maintenance of the border control application (Ratas).
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Description & Project Overview
Procurement of the maintenance of the border inspection application (Ratas) The Border Guard Service (later also the Procurement Unit) tenders the maintenance and development services of the Ratas system. The Ratas system is described in more detail in Appendix 1 "description of the object to be maintained". Ratas is an information system entity in use, whose continuity of operation, usability, information security and managed development are central to the operation of the procurement unit. The system has been developed in stages according to the current operating model. The goal of the future competition is to create a long-term service model that ensures high-quality maintenance of the system and enables the necessary changes and further development in a controlled manner. The primary goal of procurement is to ensure: • continuous availability and reliability of the system • efficient disturbance management and problem solving • maintenance of the system's technical environment • secure and controlled implementation of changes • maintaining the necessary documentation and know-how • supporting the subscriber in managing the system's life cycle. The service initially includes the following entities: Maintenance services • continuous maintenance of the system • fault response