French-speaking training catalog 2028-2030 (Market 2.4. Relations with the beneficiary public)
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Description & Project Overview
This contract is a framework services agreement relating to the creation of a training catalog intended for workers in the APEF and Febi sectors. This publication only concerns Market 2.4. - relations with the beneficiary public (other themes being the subject of other separate publications). It is made up of 8 lots and is structured as follows:
- Lot 1 - Welcome
- Lot 2 - Listening
- Lot 3 - Multiculturality
- Lot 4 - Management of aggression
- Lot 5- Confronting trauma and bereavement
- Lot 6 - Ethics and professional conduct
- Lot 7 - Taking into account people with disabilities and/or the elderly
- Lot 8 - Taking into account the gender dimension in relations with the public The attention of bidders is drawn to the fact that the training is carried out in the Walloon Region and in Brussels.