Germany – IT services: consulting, software development, Internet and support – Framework agreement for CRM support services
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Description & Project Overview
Since 2023, gematik has been operating a customer relationship management system (CRM) based on the open source solution SuiteCRM, which has been specifically adapted to gematik's professional and technical requirements. The system has established itself as a central component of the application landscape and is used for the organization-wide management of external contacts and organizations. The identity data managed in CRM is already used and continuously expanded by various specialist applications. In particular, data collection and maintenance takes place via the CRM
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