Provision of the Annual Passenger Satisfaction Monitor
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Description & Project Overview
The Public Transport Authority (PTA) have undertaken an annual Passenger Satisfaction Monitor (PSM) since 1990 across its Transperth and Transwa services. Procurement is required as the current contract is near expiry, and annual undertaking of the PSM is required as it supports evidence-based decision-making by identifying customer perceptions, tracking trends over time, informing service improvements and maintaining comparability with previous survey results.