Czechia – IT services: consulting, software development, Internet and support – License for the operation of call center operators
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Description & Project Overview
The subject of the public contract is: a) delivery of 20 A-FLEX-CCX-P-C (On-Premises UCCX Premium Concurrent Agent) subscriptions for the operation of 20 call center operators on Cisco Unified Contact Center Express UCCX (hereinafter also referred to as "UCCX") for a period of 24 months with validity from the date specified in the call for performance (with the standard course of the procurement procedure, the expected start of validity of the subscriptions should be from 7 March 2027), and b) provision of support for 20 subscriptions for the operation of 20 operators of the UCCX call center, the so-called service maintenance, for the entire period of validity of the subscriptions delivered according to letter a) of this
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