Rfp 27-08 Visitor Assistance Program (vap) Maui County
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Description & Project Overview
The Hawai‘i Tourism Authority (HTA) is seeking proposals from qualified firms or individuals to provide an effective, responsive, capable and scalable program to provide assistance to visitors in crisis on Hawai‘i Island. The successful Offeror will be responsible for promoting, developing, and conducting a Visitor Assistance Program (VAP) to include, but not be limited to, providing and coordinating services to visitors victimized by crime and other adversities while in Maui County, including but not limited to medical support services, law enforcement, helping with airline issues, assisting visitors to obtain acceptable identification, visitor information, education, emotional support and guidance, and prevention efforts targeting health and safety issues. The Contractor shall design, implement, and manage a Visitor Assistance Program for Maui County that provides timely, coordinated, and compassionate assistance to visitors experiencing emergencies or adverse situations.