Finland – IT services: consulting, software development, Internet and support – Speech platform maintenance service and platform-related additional services, products and licenses (new)
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Contract Description
The object of the acquisition was the maintenance service of the voice and customer service platforms and the additional services, products and licenses related to the platform in accordance with the conditions presented in the request for tender and its appendices. Voice and customer service solutions mainly consist of products offered by the Mitel Group, including several switchboard and contact center systems as well as other solutions related to fixed switchboard services. The object of the procurement was described in more detail in the tender request and its attachments. The customer has the right to purchase the object of procurement also as part of his own service production, with which the service is provided