Croatia – Contact management software package – Extension of the licensed software for the needs of the Single Contact Center (JCC)
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Description & Project Overview
The subject of procurement is the use of the program components of the Unified Contact Center for a new contract period of 12 months. The goal is to ensure the continuity of the already implemented functionalities and to transparently regulate the licensing of the process-orchestration, agent, AI and chatbot components of the JKC system. In accordance with the Technical Specification, the scope of the renovation of the Cisco communication platform on which the contact center's voice channel is based, including telephony, SIP trunk, contact center for agents, recording and call quality management, and associated routers, was determined.