Germany – IT services: consulting, software development, Internet and support – Framework agreement on operational support services for operational IT operations
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Description & Project Overview
The subject of the order is the conclusion of framework agreements on operational support services for operational IT operations. The contractor supports the client's specialist administrators at the 2nd level by providing qualified personnel as well as the necessary technical and specialist knowledge. The assignment is based on needs and in particular if: • The client's personnel capacities are not sufficiently available for the required services, • for dealing with a fault, a problem or an operational issue