Germany – Telephone-answering services – Core-hour telephony
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Contract Description
In order to fulfill its obligation to provide information and advice in accordance with Sections 13 to 15 SGB I, the client operates a 24-hour hotline for its insured persons. This is staffed by our own employees. In order to ensure its availability during core times, the client intends to use the supporting communication services of an external service center provider for telephone calls that cannot be answered by the client's employees during this time - the so-called "overflow". The transfer of tasks and outsourcing will take place after