Customer Service Survey
A structured breakdown of scope, eligibility requirements, submission steps, and key conditions — extracted directly from the official notice.
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Contract Description
Award Notice Customer Service Survey
FSA had a need for measuring the performance of different student aid post-transaction processes, products,
and services including the Free Application for Federal Student Aid (FAFSA), Title IV service providers,
e-mail campaigns, contact centers, and potentially additional lines of business by way of customer
satisfaction surveys using the American Customer Satisfaction Index (ACSI) methodology.
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