Service portal/digital customer management, V0470/2026 (V0470/2026)

Internal identifier: V0470/2026 Title: Service portal/digital customer management, V0470/2026 Description: BREPARK GmbH intends to introduce a central service portal to digitize and optimize customer management and the associated business processes. Type of contract: Services Description: BREPARK GmbH intends to introduce a central service portal to digitize and optimize customer management and the associated business processes. The future system is intended to serve as a central platform for managing customers, contracts, access media, billing and communication with customers. The planned scope of services includes in particular the provision, setup, adaptation and operation of an integrated service portal with the following components: End customer portal (EKP): A digital portal through which customers can independently use BREPARK GmbH services. This includes, in particular, registration, management of customer data, conclusion and management of contracts, viewing of parking transactions and invoices as well as communication with BREPARK GmbH. Employee portal (MA portal): A central work interface for BREPARK GmbH employees to manage and process customer processes. This includes in particular the maintenance of customer data, processing contract inquiries, managing contracts and access media, carrying out testing and approval processes as well as supporting internal administrative processes. Business customer portal (GKP): The solution must provide a business customer portal through which authorized business customers can independently manage their contract-related data and access authorizations. BREPARK manages various parking facilities on behalf of third parties and, among other things, manages long-term parking permits for business customers. Currently around 7,000 access media are managed for business customers. The aim is to provide business customers with a digital option to independently manage their authorizations and access media and thereby simplify administrative processes. The service portal must be integrated into the existing system landscape of BREPARK GmbH. This includes, in particular, the connection to SAP Business ByDesign as the leading ERP system as well as the necessary interfaces to existing parking processing and access systems. The contractor