Extension of technical support for Oracle programs for 2019
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Contract Description
The subject of the service is the extension (purchase and provision) of technical support services for Oracle programs for the required period including Software Update License & Support for the contractually secured products listed below. License Oracle Database Enterprise Edition - Processor Perpetual, CSI number 16132736, 2 licenses, period 12/31/2018 – 30/12/2019 License Oracle Database Standard Edition 2 - Processor Perpetual, CSI number 21478837, period 1 year starting from the effective date of this agreement Oracle Linux Support license, CSI number 18284615, 1 license, period 1 year starting from the effective date of this contract. The specification of the above products is given in Appendix No. 1 - Oracle Product Specifications. The Software Update License & Support service must include: - Delivery of new software versions. - Service release to keep up with the evolution of hardware and operating system versions. - Software bug fixes, patch codes. - Documentation for new software versions. - Non-stop electronic assistance for solving problems and questions of the Customer, 24 hours a day, 7 days a week. - Direct electronic access to Support personnel for problem resolution, product defect reporting, documentation clarification, product feature enhancement request notification, and technical assistance for issues and questions during normal business hours. The Services of the Support Department resolve problems demonstrable in currently supported versions of the Programs, provided that these Programs have not been modified and are running on a supported hardware and operating system configuration. - Priority of solutions according to work impact, the supplier will work to solve the Customer's requirements in accordance with the severity levels determined according to the impact of the problem on the Customer's work. - Access to supplier information through electronic systems. Technical guidance, suggestions, product development information, product availability, end of support notices, details of known issues including workarounds. Place of performance: Praha Contract type: Služby Procedure regime: VZ malého rozsahu Awarded to: TECHNISERV IT, spol. s r.o. Awarded contract value: 425,100.00 CZK