Belgium – IT services: consulting, software development, Internet and support – Purchase, implementation and maintenance of a scheduling tool for managing availability and scheduling calls
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Description & Project Overview
VDAB wants a VDAB planning tool that supports intermediaries, customers and partners. The planning tool offers at least support for: ● Availability management (allocations), so that capacity can be planned and deployed in a flexible and efficient manner. ● Correct and up-to-date information about the booking options, taking into account allocations, closing days, existing agenda items, booking rules, etc. ● Simple and efficient scheduling of conversations (bookings), both by internal VDAB employees and by customers and partners, depending on the parties involved